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Privacy Policy

Effective Date: November 2024

At Tap That (Everything Water & Energy Ltd t/a Tap That), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website or services.

1. Who We Are

Tap That is operated by Everything Water & Energy Ltd. Our registered address is:
[Insert Address]

For any questions regarding this Privacy Policy, please contact us at:

2. Information We Collect

We collect and process the following types of personal data:

2.1 Information You Provide to Us:

  • Name

  • Contact details (email address, phone number, address)

  • Payment details (processed securely via third-party payment providers)

  • Any information you provide when contacting us or completing forms on our website

2.2 Information Collected Automatically:

  • IP address and device information

  • Browser type and version

  • Pages visited and time spent on the website

  • Cookies and similar tracking technologies (see Section 8 for details)

2.3 Information from Third Parties:

  • Payment providers, delivery services, or other third parties assisting with your transaction.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Processing Orders: To process and deliver your orders, including sending order confirmations and updates.

  • Customer Support: To respond to your inquiries or handle returns and refunds.

  • Marketing Communications: To send you promotional offers, newsletters, or updates (only if you have opted in).

  • Improving Our Services: To analyze website usage and improve our offerings.

  • Legal Compliance: To comply with legal obligations, such as tax and accounting requirements.

4. Sharing Your Information

We only share your data with third parties when necessary to provide our services:

  • Delivery Partners: To ensure your order is delivered to you.

  • Payment Providers: To process secure payments.

  • Service Providers: For website hosting, analytics, or marketing (e.g., Google Analytics).

  • Legal Obligations: If required to comply with legal or regulatory requirements.

We never sell or rent your personal information to third parties.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. For example:

  • Order details are retained for tax and accounting purposes for up to 7 years.

  • Marketing preferences are retained until you unsubscribe.

6. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Correct any inaccurate or incomplete information.

  • Deletion: Request the deletion of your data (subject to legal requirements).

  • Restriction: Restrict the processing of your data in certain circumstances.

  • Data Portability: Request your data in a portable format.

  • Objection: Object to processing for direct marketing purposes.

To exercise your rights, contact us at sales@everythingwater-energy.com.

7. Security of Your Data

We take reasonable measures to protect your personal data, including:

  • Encryption of sensitive data during transmission.

  • Secure storage of personal data.

  • Regular reviews of data processing practices to ensure security compliance.

8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and provide essential website functionality.

Types of Cookies We Use:

  • Necessary Cookies: Required for the website to function properly.

  • Analytics Cookies: To understand how visitors interact with our website.

  • Marketing Cookies: To display relevant ads based on your browsing habits.

By continuing to use our website, you consent to the use of cookies. For more information or to manage your cookie preferences, visit our [Cookie Policy Page].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their policies before submitting any personal data.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and where appropriate, notified to you by email.

11. Complaints

If you believe your data has been handled improperly, please contact us to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

12. Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, please contact us:

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Privacy Policy

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